The length of time and costs associated with the resolution of a Statutory Accident Benefit dispute are of growing concern for many insurers. If a dispute arises, insurers want to be well-positioned for a reasonable outcome within the dispute resolution mechanisms available. In this webinar, Sylvia Corthorn and Charlotte Porter of Kelly Santini LLP discuss and review critical file management and communication with claimants, including the following topics:
- The ‘Gold Standard’ for insurer communication with their insured on AB files, as established in Smith V The Co-Operators;
- What is expected when communicating with claimants who fall within the Minor Injury Guidelines (MIG);
- The logistics of insurer examinations; and
- Update with respect to bad faith claims.
